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The test period and refund

For web hosting services VPS and Disk WEDOS it is possible for the customer to withdraw, for any reason and be refunded the entire fee, within 7 days of the subscription. 180 days may be applicable for The dedicated servers.

Refund Policy

Refund up to 180 days

We allow the termination of web hosting services WEDOS Disk, VPS or dedicated server (in the case of annual payments) within 180 days of the establishment with prorated refund, but only for the following two reasons:

  • The provider´s server performance is proved insufficient
  • The is evidence of repeated server downtime caused by failure on the side of the provider

Other reasons do not qualify (eg. sub-parameters webhost or its configuration, missing features, etc.).

In these other cases the refund is reduced by one twelfth for each month of operation.


Refund policy

The test period of 7 days

Webhosting, VPS, WEDOS Disk can be terminated within 7 days of the establishment for any reasons, with total refund of fees. It must be an authorized request via contact form and discribe your reasons with all details. We will use this information for future improvment of our services.

So you can test our hosting services WEDOS Disk and VPS non-committal for 7 days, test your web aplications etc.

The test period of 7 days does not apply to dedicated servers.


Switching to another service

In the transition from the virtual web hosting server or a dedicated server (because of the unsatisfactory parameters shared hosting), it is possible to terminate webhosting and the proportional payment of the unused period on webhosting will be transfered.

Datacenter WEDOS

On our datacenter website you can find answer to the question ofhow could we offer such low prices. There are details about our facilities, the construction, equipments and the operation of the datacenter. Our datacenter is among the largest and most modern datacenters in the Czech Republic.

Customer support

Customer support and technical monitoring: NONSTOP

E-mail: contact form
Chat: entry the on-line chat
Diskuze: Forum


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