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Domains - customer support

Information about provided customer support for domains and DNS

Part of domain services is nonstop customer support - day and night, weekdays, weekends and holidays. At the workplace is constantly present at least one employee who is available to customers.

Forms of customer support:

  • on-line chat - fastest and recommended method of communication, direct conversation with our employees
  • contact form - similar to e-mail communication
  • public forum - public space for your questions and solving problems

Before communication with support is appropriate to authorize - prove your identity by logging into the customer's account before the start of the chat or filling out contact form.

What is included in customer support for domains and DNS

  • providing information about services - parameters, prices, current special offers
  • help with ordering
  • help with the changes for domain
  • help with editing DNS records
  • assist with the administration of service in customer center
  • solution of technical problems and failures on our side
  • solution of billing issues

What is not part of the support

Other customer requirements not listed above are not part of the free support and can be charged according to the current price list or can be implemented In our free time (eg. at night).

Requirements beyond the basic customer support(technical or non-standard business operations, technical or programmatic intervention) not performed by support staff, and do not do that while you wait - such requests shall be forwarded to technicians and traders, and are usually handled within 1 business day. The service of paid technical support can be made ​if we have free and available personal capacity and after our agreement ​only.

In case of failure or technical problem on our side of course, technicians intervene immediately at any time, day or night (within 10 minutes of finding the problem).

More information about customer support

Datacenter WEDOS

On our datacenter website you can find answer to the question ofhow could we offer such low prices. There are details about our facilities, the construction, equipments and the operation of the datacenter. Our datacenter is among the largest and most modern datacenters in the Czech Republic.

Customer support

Customer support and technical monitoring: NONSTOP

E-mail: contact form
Chat: entry the on-line chat
Diskuze: Forum

Fujitsu CZNIC EURid

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